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Online Support Specialist

Israel - Tel Aviv

Customer Success

Full Time

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Job Overview:

We are looking for an Online support specialist to join our amazing team!

Who we are?

At Arbox, we live and breathe fitness. We provide gym management technology to fitness clubs so that they can focus on what they do best – building a community of fitness lovers, and making their members feel healthy and happy. Our product has disrupted the Israeli market with presence in 650+ gyms across the country. Looking ahead, we plan to build on our rapid growth in Israel and expand overseas. Arbox has an energized, innovative, fun, and supportive culture – we look for new teammates who are friendly, creative, and dynamic, and who share our belief that fitness is a lifestyle.

What will you do?

  • Provide excellent, easy-to-understand support via our various support channels.
  • Communicate solution of issues clearly and effectively to clients.
  • Contribute and enrich our knowledge base  and contribute to automating processes
  • Build positive working relationships with our diverse customer base.
  • Identify and take ownership of support issues.
  • Maintain customers and update details in our CRM.
  • Maintain customer satisfaction and be the gatekeeper in order to minimize and prevent churn rates.
  • Communicate internally data regarding client ticketing and prioritizing them
  • Be an efficient stakeholder to various teams such as “product”  by sharing data regarding ideas, common requests and troubleshooting issues

What will you need?

  • Experience in customer facing roles for a SaaS or software company desirable but not required
  • Excellent customer relationship skills
  • Strong levels of empathy and ability to really understand the customer’s world
  • Self-starter, problem solver, high energy, adaptable, curious and excited to work in a start-up environment
  • Fluency in Hebrew and English is a must.
  • High technical skills.
  • Experience using Arbox Management System- HUGE advantage

Sounds interesting?
Submit your C.V here:

Upload your C.V here:

Ready to go?

Join today and start
growing your business with Arbox!

Email: info@arboxapp.com
Phone (sales only): +1-646-583-3387

Capterra Ease of Use for Club Management Jun-20
Software Advice Recommended for Club Management Jun-20

© 2020 Arbox All Rights Reserved

Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

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