As the Customer Success Specialist (CSS), you will directly impact our customers' business by helping them transition to successful business owners. You will be responsible for building and maintaining post-sales relationships with Arbox customers. You will work closely with our sales team to identify upsell opportunities and renewal risks. You will also engage with cross-functional teams to successfully manage and resolve issues affecting your customers. You will ensure high levels of customer satisfaction, driving adoption, expanding the use of Arbox products, managing renewals as well as customer outreach programs. You'll take a strategic approach to ensure our customers are onboarded into Arbox successfully and gain value from our products and services.
At Arbox, we live and breathe fitness. Our goal is to help gym and studio owners transform from fitness experts to business experts, by allowing them to simultaneously grow their businesses while focusing on training and working with their clients. We offer a top of the line gym management platform to fitness clubs so that they can focus on what they do best – building a community of fitness lovers, and making their members feel healthy and happy. Our product has disrupted the Israeli market with a customer base numbering more than 750+ fitness centers across the country. Looking ahead, we plan to build on our rapid growth in Israel and expand overseas. Arbox has an energized, innovative, fun, and supportive culture – and we’re looking for new teammates who are friendly, creative, and dynamic, and who share our belief that fitness is a lifestyle.