Customer Success Manager

North America

Customer Success


Full Time

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Job Overview:

As a Customer Success Manager, you will champion the delivery of the Arbox solution for our clients, and own the customer relationship for full-cycle success from onboarding, success planning, value demonstration, retention and technical support to Up & Cross-Sells.

You will be the trusted advisor our clients seek advice from to improve their customer experience and develop ongoing repeatable implementation and onboarding strategy plans from a data-driven mindset. You will understand their unique challenges and offer solutions leveraging the Arbox Platform. You will be expected to drive action plans from data driven insights

Who we are?

At Arbox, we live and breathe fitness.

Our mission is to help gym and studio owners transform from fitness experts to business experts, by allowing them to simultaneously grow their businesses while focusing on doing what they do best – build a community of fitness lovers and making their members feel healthy and happy.

Dreaming big from the get-go, our SaaS product has disrupted the fitness industry with a presence in 800+ gyms across 23 countries worldwide and a hyper-growing amount of 1MM end users.

Arbox has an energized, innovative, fun, and supportive culture – we look for people who are friendly, creative, and dynamic, and who share our belief that fitness is a lifestyle.

What will you do?

  • Own and manage your customer portfolio across the entire customer journey.
  • Onboard new and existing customers through the process which includes: onboarding, implementation/deployment, any API integration, reporting needs, ongoing maintenance and growth.
  • Act as the go-to resource to brainstorm and implement both business and technical solutions to address challenges including the ability to identify and suggest practices to suit the specific needs of customers
  • Assist the Arbox US Sales team to support up-sell /cross-sell opportunities, and then manage the configurations, driving them quickly to first value and assisting with training,  troubleshooting and technical support , as needed
  • Partner with cross-functional teams to translate customer business needs and product feedback into product improvements.
  • Study, learn and become a subject matter expert with our business, customers and their unique needs, our data and visualizations.
  • Drive retention activities based on client's situation
  • Fostering relationships through strategic partnerships
  • Be a first point of contact to handle and resolve client communications
  • Be the voice of the client, advocating within the organization for client requests, needs, and ideas across product, support, and sales
  • Help drive client case studies and testimonials

What will you need?

  • 1+ year of CRM / CSM experience
  • Last year student or newly graduated. 
  • SaaS Sales or consulting experience is a plus
  • Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
  • Organized and structured with excellent analytical and problem solving skills with ability to translate data into insights
  • Creative and empathic, with great communication skills
  • Fluent knowledge of written and spoken English is mandatory, other languages are an advantage
  • Excellent verbal and written communications skills
  • Superb presentation skills
  • Technical aptitude and the ability to pick up new technology quickly
  • Problem solver with Investigative skills
  • Individual contributor & team player

Sounds interesting?
Submit your C.V here:

Upload your C.V here:

Join today and start
growing your business with Arbox!

Phone (sales only): 
US Office: +1-786-442-2985  |  UK Office: +44-741-1246290

Capterra Ease of Use for Club Management Jun-20
Software Advice Recommended for Club Management Jun-20

© 2020 Arbox All Rights Reserved
Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

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