Customer Success Manager

North America

Customer Success


Full Time

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Job Overview:

As a Customer Success Manager, you will champion the delivery of the Arbox solution for our clients, fostering relations and ensuring satisfaction. Building strong client relationships is really important to us at Arbox and it will be your job to serve as the main point of contact between the client and the rest of the Arbox team. You will be responsible for managing client onboarding, building and executing client success plans as well as encouraging communication with clients to ensure that they are utilizing all features of the solution. 

As Customer Success Manager you will be given the opportunity to create and lead webinars, courses and demos to support and guide customers with technical support to Up & Cross-Sells. You will represent the voice of our clients and be their go-to person, enhancing and improving their customer experience through data-driven action plans and insights. 

Who we are?

At Arbox, we live and breathe fitness.

Our mission is to help gym and studio owners transform from fitness experts to business experts. We work together with our clients to simultaneously grow their businesses while focusing on doing what they do best – building a community of fitness lovers and making their members feel healthy and happy.

With a global presence and a hyper-growing amount of 1MM end users, our SaaS product is redefining the fitness industry worldwide! We are looking for people to join our energetic and fast-paced team. If you’re enthusiastic, creative, and passionate about all things fitness, Arbox is the place for you. 

What will you do?

  • Own and manage your customer portfolio across the entire customer journey.
  • Onboard new and existing customers through the process which includes: onboarding, implementation/deployment, any API integration, reporting needs, ongoing maintenance, and growth.
  • Act as the go-to resource to brainstorm and implement both business and technical solutions to address challenges, including the ability to identify and suggest practices to suit the specific needs of customers
  • Assist the Arbox US Sales team to support up-sell /cross-sell opportunities, manage the configurations and assist with training, troubleshooting, and technical support, as needed.
  • Partner with cross-functional teams to translate customer business needs and product feedback into product improvements.
  • Study, learn and become a subject matter expert with our business, customers and their unique needs, our data, and visualizations.
  • Drive retention activities based on the client's situation.
  • Foster relationships through strategic partnerships.
  • Be the first point of contact to handle and resolve client communications.
  • Be the voice of the client, advocating within the organization for client requests, needs, and ideas across product, support, and sales
  • Help drive client case studies and testimonial

What will you need?

  • 1+ year of CRM / CSM experience
  • Last year student or newly graduated.
  • SaaS Sales or consulting experience is a plus
  • Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
  • Organized and structured with excellent analytical and problem-solving skills with the ability to translate data into insights
  • Creative and empathic, with great communication skills
  • Fluent knowledge of written and spoken English is mandatory, other languages are an advantage
  • Excellent verbal and written communications skills
  • Superb presentation skills
  • Technical aptitude and the ability to pick up new technology quickly
  • Problem solver with Investigative skills
  • Individual contributor & team player
  • Bring your spark :

Sounds interesting?
Submit your C.V here:

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Join today and start
growing your business with Arbox!

Phone (sales only): 
US Office: +1-786-442-2985  |  UK Office: +44-741-1246290

Capterra Ease of Use for Club Management Jun-20
Software Advice Recommended for Club Management Jun-20

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Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

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