Customer Success Leader

Israel

Customer Success

Senior

Full Time

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Job Overview:

The potential candidate will be responsible for leading The Customer Success Team, creating and driving forward strategies for onboarding, integration plans, and retention. You will guide and develop the team Professionally to deliver CS capabilities focusing on revenue and growth.

Simultaneously the candidate will partner with customers to develop and execute success plans, remove technical barriers, and identify opportunities to help customers expand their use of Arbox services. Working cross-functionally with all teams, you are the bridge between Arbox and the customer, communicating with customers on a daily basis, providing customer feedback to our Product and R&D teams

Who we are?

At Arbox, we live and breathe fitness.

Our mission is to help gym and studio owners transform from fitness experts to business experts. We work together with our clients to simultaneously grow their businesses while focusing on doing what they do best – building a community of fitness lovers and making their members feel healthy and happy.

With a global presence and a hyper-growing amount of 1MM end users, our SaaS product is redefining the fitness industry worldwide! We are looking for people to join our energetic and fast-paced team. If you’re enthusiastic, creative, and passionate about all things fitness, Arbox is the place for you. 

What will you do?

  • Own and become Arbox central CS knowledge base and the professional leader of the team in their daily business, coaching them to evoke the best performance, quality, behavior and collaboration standards.
  • Set team objectives and goals, and manage staffing levels to ensure goals and objectives are met.
  • Drive retention and support growth among our customers by understanding their business needs and driving their value realization.
  • Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define a measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
  • Conduct business reviews to track data-supported performance, and ensure customer satisfaction with Arbox.
  • Effectively communicate with internal teams and translate their feedback to our clients in an easy-to-understand method
  • Address client problems directly, when possible, and educate them on how to do so themselves going forward
  • Support up-sell /cross-sell opportunities with Account Executives.

What will you need?

  • 3-5 years of experience in customer-facing roles for a global SaaS company.
  • Experience in working with customers of all sizes to drive and execute expansion
  • Experience in managing a diverse group and training each according to company standards
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to establish milestones and keep all team members on task
  • Experience analyzing and optimizing existing processes.
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Enthusiastic and creative team player with the ability to inspire others.
  • Technical skills required as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Customer Oriented Problem Solving & Analytical mindset
  • Self-starter, high energy, adaptable, inquisitive, and excited to work in a start-up environment.
  • Fluency in Hebrew and English is a must.
  • Bring your spark :)

Sounds interesting?
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