Customer Success Lead - Israel

Israel

Customer Success

Experienced

Full Time

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Job Overview:

In this role, you’ll partner with customers to develop and execute success plans, remove technical barriers, and identify opportunities to help customers expand their use of Arbox services. You will create and execute strategy and best practices to accelerate their onboarding and integration plans. In addition, you will act as a customer advocate when working with cross-functional teams to ensure we’re working in the best interests of our customers.

You will guide and develop the team Professionally to deliver CS capabilities focusing on revenue and growth.

Who we are?

At Arbox, we live and breathe fitness.

Our mission is to help gym and studio owners transform from fitness experts to business experts, by allowing them to simultaneously grow their businesses while focusing on doing what they do best – build a community of fitness lovers and making their members feel healthy and happy.

Dreaming big from the get-go, our SaaS product has disrupted the fitness industry with a presence in 800+ gyms across 23 countries worldwide and a hyper-growing amount of 1MM end users.

Arbox has an energized, innovative, fun, and supportive culture – we look for people who are friendly, creative, and dynamic, and who share our belief that fitness is a lifestyle.

What will you do?

  • Own and become Arbox central CS knowledge base and the professional leader of the team in their daily business, coaching them to evoke the best performance, quality, behavior and collaboration standards.
  • Set team objectives and goals, and manage staffing levels to ensure goals and objectives are met.
  • Drive retention and support growth among our customers by understanding their business needs and driving their value realization.
  • Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define a measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
  • Conduct business reviews to track data-supported performance, and ensure customer satisfaction with Arbox.
  • Effectively communicate with internal teams and translate their feedback to our clients in an easy-to-understand method
  • Address client problems directly, when possible, and educate them on how to do so themselves going forward
  • Support up-sell /cross-sell opportunities with Account Executive.

What will you need?

  • 3-5 years of experience in customer-facing roles for a global SaaS company. 
  • Experience in working with customers of all sizes to drive and execute expansion
  • Experience in managing a diverse group and training each according to company standards
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to establish milestones and keep all team members on task
  • Experience analyzing and optimizing existing processes.
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Enthusiastic and creative team player with the ability to inspire others.
  • Technical skills required as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Customer Oriented Problem Solving & Analytical mindset
  • Self-starter, high energy, adaptable, inquisitive, and excited to work in a start-up environment.
  • Fluency in Hebrew and English is a must.

Sounds interesting?
Submit your C.V here:

Upload your C.V here:

Join today and start
growing your business with Arbox!

Email: info@arboxapp.com
Phone (sales only): 
US Office: +1-786-442-2985  |  UK Office: +44-741-1246290

Capterra Ease of Use for Club Management Jun-20
Software Advice Recommended for Club Management Jun-20

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Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

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